Data Protection Policy

1. Controllers

  • Identity: TerraCottem Internacional, S.L. – CIF: B11597945
  • Postal address: Calle La Torre, s/n, 11190 Benalup (Cádiz) – Spain
  • Telephone: (+34) 956 23 34 00
  • Email:
  • Identity: TerraCottem, BVBA – RPR Gent – BTW/TVA: BE 0436 747 646
  • Postal address: Mekeirleweg 5 - 8570 Vichte - Belgium
  • Telephone: (+32) 56 78 27 58
  • Email:

2. Purpose

At TerraCottem, BVBA and TerraCottem Internacional, S.L. we process the information provided by individuals for answering the questions posed by customers and non-customers interested in learning more about our products and services, distributors and prospects or non-distributors interested in becoming one, sending newsletters, updates of our services and products, marketing materials, managing sending the information requested as well as for giving the distributors and prospects technical support and organizing webinars to give them all the necessary information to fulfil their expectations and to learn how to be successful with a TerraCottem business.

Additionally, TerraCottem may use your personal information to:

  • Administer this website;
  • Personalize the website for you;
  • Enable your access to and use of the website services;
  • Publish information about you on the website;
  • Send you products that you purchase;
  • Supply you with the services you purchase;
  • Send you statements and invoices;
  • Collect payments from you; and
  • Send you marketing communications.

For offering you products and services according to your interests and to improve your user experience, we will create a “commercial profile” based on the information provided. No automated decisions will be made based on this profile.

The personal data provided shall be stored for the duration of the commercial relationship and as long the data subject does not request erasure.

3. Legitimation


The legal basis for processing your data is the performance of a distribution agreement or a memorandum of understanding (MOU) according to the terms and conditions stated in them.

Products and services are offered based on the consent requested; in no case does withdrawing this consent affect the performance of the distribution agreement or MOU.

Customers, prospects and other interested parties:

You give us your express and informed consent so that we can attend to your questions and to be able to carry out the activities that correspond to us in that sense.

4. Recipients

Data will be communicated between TerraCottem, BVBA and TerraCottem Internacional, S.L. for internal administrative purposes, including processing the personal data of customers, distributors, prospects or employees. They will be also communicated to the corresponding distributor of the country to which the customer or interested party belongs and that he or she contact us for this purpose.

Specifically, TerraCottem Internacional, S.L. communicates data to the Processor Vanessa Moreno Lorenzo (Calle San Juan, 32, 11190 – Benalup, Cádiz – Spain) to fulfil accounting, taxes and administrative obligations.

TerraCottem, BVBA and TerraCottem Internacional, S.L. contract their virtual infrastructure according to a “cloud computing” model via Dropbox ( and under the EU-US Privacy Shield agreement. More information available at: and here

Additionally, TerraCottem BVBA and TerraCottem International, S.L. use the following online services that entail data communication under the EU-US Privacy Shield agreement:

5. Rights

Any individual is entitled to obtain confirmation on whether TerraCottem, BVBA and TerraCottem Internacional, S.L. are processing their personal data or not. Individuals have the right to access their personal data, request the rectification of inaccurate data or, if appropriate, request their erasure when the data are no longer necessary for the purposes for which they were collected, among other grounds.

In certain circumstances and based on their specific situation, individuals may object to the processing of their data. TerraCottem, BVBA and TerraCottem Internacional, S.L. will cease processing data, except for compelling legitimate reasons, or to file or defend any claims.

If you have any questions about this Data Protection Policy, please write to: